Last Updated: July 1, 2026
L’Arsenal places great importance on protecting the personal information of its customers, suppliers, partners, and website visitors.
This Privacy Policy explains:
- What personal information we collect;
- Why we collect it;
- How we use, store, and protect it;
- Your rights regarding your personal information;
- Our use of cookies;
- The contact information of the person responsible for the protection of personal information.
Personal Information We Collect
Depending on the services used and your interactions with our organization, we may collect the following information:
- First and last name;
- Email address;
- Telephone number;
- Mailing address;
- Organization or employer;
- Job title or position;
- Information required to process an order or request;
- Any other information you voluntarily provide to us.
We only collect personal information that is necessary for the purposes described in this policy.
Methods of Collection
Personal information may be collected when you:
- Complete a form on our website;
- Contact us by phone or email;
- Request information or a quotation;
- Place an order;
- Subscribe to our marketing communications;
- Browse our website.
We may also collect certain browsing data through technological tools such as Google Analytics, Google Tag Manager, or similar platforms.
How We Use Personal Information
The information we collect may be used to:
- Respond to your inquiries;
- Provide our products and services;
- Process and follow up on orders;
- Communicate with you;
- Send information, promotions, or company updates where permitted;
- Improve our website, products, and services;
- Generate website traffic statistics and analytics;
- Comply with our legal obligations.
Disclosure of Personal Information
We do not sell or rent your personal information.
However, certain service providers may have access to personal information as part of the services they provide to us, including:
- Website hosting;
- Cloud-based services;
- Website analytics tools;
- Marketing services;
- Communication technologies.
These providers are required to maintain appropriate confidentiality and security measures.
Cookies
Our website uses cookies to enhance your browsing experience and ensure the proper functioning of the site.
Cookies may be used to:
- Remember your preferences;
- Measure website traffic;
- Analyze content performance;
- Enable certain website functionalities;
- Personalize content and communications.
When you first visit our website, you may accept, refuse, or customize the use of non-essential cookies. You may modify your preferences at any time through the available settings.
Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with applicable legal requirements.
When personal information is no longer required, it is securely destroyed or anonymized in accordance with our internal practices.
Data Hosting and Transfers
Personal information is primarily hosted in Canada.
In certain circumstances, some technology service providers may process or host personal information outside Québec or Canada. In such cases, we take reasonable measures to ensure that personal information remains adequately protected in accordance with applicable laws.
Security Measures
We implement physical, administrative, and technological safeguards designed to protect personal information against:
- Unauthorized access;
- Misuse;
- Disclosure;
- Alteration;
- Loss or destruction.
These measures include:
- Access management controls;
- User authentication procedures;
- Firewalls;
- Regular data backups;
- Network monitoring and cybersecurity tools.
Although we strive to protect personal information, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.
Your Rights
Subject to applicable laws, you may:
- Access the personal information we hold about you;
- Request correction of inaccurate information;
- Withdraw your consent where applicable;
- Request deletion of personal information where permitted by law;
- Request the transfer of your personal information in a structured and commonly used technological format, where applicable.
Complaints and Requests
If you have questions, wish to exercise your rights, submit a complaint, or request access to or correction of your personal information, please contact our Privacy Officer:
- Name: Marie-Pier Dupuis, Privacy Officer | L’Arsenal
- Address: 1755 Janelle, Drummondville Qc J2C 5S5
- Email: [email protected]
- Phone: 1 855-560-9765 poste 347
- Website : https://larsenalsolutions.ca/en/we-are-larsenal/
Changes to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect changes in our practices, technologies, legal requirements, or business operations. Any updates will be posted on this page, and the revision date at the top of the policy will be updated accordingly.
